Reviews for Broadlands

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5 out of 5 stars
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Posted On: 9/11/2019

Amazing!

I couldn’t be happier with your maintenance team here! I had a leak under my sink tonight and I called the hotline. The man on duty this evening (I can’t remember his name!) called me quickly after my request and came within 20 minutes! He solved the issue in a timely manner and was professional and kind!!! I’m really grateful for his hard work. Outstanding staff at this complex!! Believe me- I’ve lived in several complexes in the area- this one far surpasses any around!
By: Mindy Copeland     Verified Resident
Source: Property Site Read Property Manager's Response

5 out of 5 stars
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Posted On: 9/3/2019

Very Happy With Broadlands

Our family moved here only a little over a month ago and we are very happy here. The pool was great for our kids. The business center was such a blessing to have close by when my husbands computer crashed and he had to submit time sensitive documents. The staff is always friendly and helpful. There are playgrounds and trails close by for us to take our children. If I had to complain about anything it would only be two things, which we just deal with. First, there is no place to store bicycles for those of us living in apartments - major bummer! Second, the air vents are placed (in my opinion) the oddest of locations. Especially the one in the kitchen because it blows directly onto the gas stove and we have to shut off our AC just to cook something on the stove. Not ideal in summertime! The air causes to flames to blow, therefore, food cannot cook as it should because pans and pots are not heating properly. I would definitely recommend this place to others. As I said, we are quite happy here.
By: H Kakarash     Verified Resident
Source: Property Site Read Property Manager's Response

5 out of 5 stars
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Posted On: 7/23/2019

Lease

I was so impressed with the location and the proffesionalism of all the staff of Broadlands Apartment. I will refer you to people I know that's looking for a place to move. Enjoyed the stay! Thanks so much to Wardell, Evelyn, Jesse and Naviin (Manager)! Sincerely, Edmundo, Cecilia, Jaime and Juan Vergara 43089 Dry Ridge Terrace # 303
By: Edmundo Vergara     Verified Resident
Source: Property Site Read Property Manager's Response

Thank you so much for taking the time to review our community. It was us proud to know that your family enjoyed your time at Broadlands Apartments. Your willingness to refer others to our community means a lot to us as we value resident feedback immensely. We wish you the absolute best wherever you find yourself next! Evelin Reilly, Property Manager

5 out of 5 stars
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Posted On: 5/29/2019

So pleased!

Just wanted to let you all know that I’m more than pleased with this complex! It has been such a great community! We love the community events you guys do!!!
By: Mindy Copeland     Verified Resident
Source: Property Site Read Property Manager's Response

We appreciate you taking the time to leave your review of Broadlands Apartments, Mindy! Our community strives to offer the best possible experience for our residents. We are so proud that you have enjoyed your time here with us and we hope you continue to call Broadlands Apartments home in the future! If you ever need anything, please feel free to stop by the leasing office. Evelin Reilly, Property Manager

4.5 out of 5 stars
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Posted On: 12/8/2018

Every category a 5.

Exceptional. Excellent. Exemplary
By: Jeff Brown     Verified Resident
Source: Property Site Read Property Manager's Response

We appreciate you taking the time to leave your review of Broadlands Apartments, Mindy! Our community strives to offer the best possible experience for our residents. We are so proud that you have enjoyed your time here with us and we hope you continue to call Broadlands Apartments home in the future! If you ever need anything, please feel free to stop by the leasing office. Evelin Reilly, Property Manager

4 out of 5 stars
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Posted On: 10/2/2018

MARTIN of the Broadlands Maintenance Dept.

Martin of Van Metre Maintenance Staff is excellent! His EFFICIENT, PROMPT, and KNOLEGABLE response to an issue with my stove-top microwave. He arrived, quickly diagnosed that the turntable motor was broken. He went to get the part and returned very quickly to replace the motor. Now it works perfectly again. He is a Subject Matter Expert (SME) in his field. I feel blessed that we have such great support behind us here at Broadlands Apts.
By: Michael Schwartz     Verified Resident
Source: Property Site Read Property Manager's Response

We appreciate you taking the time to leave your review of Broadlands Apartments, Mindy! Our community strives to offer the best possible experience for our residents. We are so proud that you have enjoyed your time here with us and we hope you continue to call Broadlands Apartments home in the future! If you ever need anything, please feel free to stop by the leasing office. Evelin Reilly, Property Manager

5 out of 5 stars
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Posted On: 3/30/2018

Maintenance Review

I wanted to thank you for the amazing, responsive maintenance service we received last night. We are new to the complex, and new to living in an apartment in general, so this was our first call for service. Our apartment heat escalated to over 80 degrees and rising in the middle of the night, and the water heater began making very loud, frightening noises through the wall. I called the service number, and the response was immediate, knowledgeable, and friendly. The maintenance man (it was late and I'm sorry I can't recall his name- Mario? Martin?) arrived within 20 minutes of my call, and he resolved the issue and reassured us there was no danger. He was thorough and kind to my daughter and I, and I cannot thank him enough. As with all customer service at Broadlands Apts, I am completely satisfied and impressed by the professionalism and support. Thank you!!
By: Kristin Ford     Verified Resident
Source: Property Site Read Property Manager's Response

Thank you for taking the time to write a review! It is our duty to make sure you are comfortable and safe in your home, and we are so glad that the situation was fixed quick and efficiently. Thank you for calling, and feel free to call for any other question or concerns you may have!

5 out of 5 stars
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Posted On: 10/9/2017

Created a work order and witin 15 minutes it was resolved.

My air wasn't blowing cold air. It was resolved after i put in a work order on Monday and it got resolved withun a half hour. Thanks.
By: Jean Mills     Verified Resident
Source: Property Site Read Property Manager's Response

Thank you for your feedback! We are glad that the issue was fixed quick and efficiently! If you need help with anything else, do not hesitate to call.

5 out of 5 stars
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Posted On: 7/4/2017

Broadlands Delivers!!

The Team at Broadlands is unlike any other team you will find! Renters want to know that their concerns are addressed. Whatever the concern, once it's submitted, the answer follows quickly! I filed a request for a tree removal regarding a tree that had died over the winter. The tree was removed within 48 hours! The Leasing and Maintenance Team here at Broadlands moves swiftly to get things done. They are fair with all your concerns and they want your home experience to be a welcoming one!
By: Denise     Verified Resident
Source: Property Site Read Property Manager's Response

Thank you for your feedback! It is always greatly appreciated. We are so glad you had such a positive experience, and we hope you continue to stay with us!

4 out of 5 stars
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Posted On: 4/2/2017

So Far - So Go

It’s been less then a month since my family relocated from NJ to Broadlands. We had a few major hiccups with the move, between shady movers, a misunderstanding with the complex it started out a bit shaky but everyone here from the property managers to maintenance went above and beyond to accommodate my family. I have never experience such great hospitality. Elly, Julie and Keith turned it all around and made my family feel welcomed and assured us they would do all they could to make Broadlands feel like home! The apartment is great, enough space for a family of four. It was completely renovated with a beautiful kitchen. Maintenance response has been prompt and professional. I hope the rest of our stay will continue to be this smooth. Cons – The living room and master bath and closet could be bigger but it’s manageable.
By: Anonymous     Verified Resident
Source: Property Site Read Property Manager's Response

Thank you for your feedback! It is always greatly appreciated. We are so glad you had such a positive experience, and we hope you continue to stay with us!

5 out of 5 stars
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Posted On: 1/24/2017

Tennant Relations at its Finist!

Broadlands Apartments wasn't even on my radar when I started apartment hunting in Ashburn. A co-worker that used to live here mentioned some good things, I read some good reviews, so I figured I set up an appointment. Very glad I did. Keith Magno, my Community Captain, has been absolutely amazing from my initial phone call. Very knowledgeable, great personality, genuine, but most of all he loves what he does, and that makes a huge difference when choosing a place you will call home. Sure location is a big factor, rent, floor plan, but if an issue arises you know it will be taken care of properly and promptly by people who care, and that gives you a great peace of mind. Keith was fantastic in every step of the way from helping to choose the best floor plan, explaining the leasing documents, and following up after I moved in to the residence. I would also like to give a shout out to the other Broadlands Apartments Community Captains; Elly, Julie, and Andrew. I have interacted with all, whether over the phone or in person, and just like Keith, they've been awesome. The Maintenance guys are outstanding as well. I had an issue with the oven, put in a request online, I figured I'd get a response by the next day but I got a knock on my door a couple hours later from Maintenance, and the problem was fixed in five minutes. The complex is also very dog friendly, lots of greenery for pups to sniff around and they also have a mini dog park as well. Love my new place, extremely happy with the decision to move here. The Broadlands Apartments team is phenomenal!
By: Yamah Tabibi     Verified Resident
Source: Property Site Read Property Manager's Response

Thank you for your feedback! It is always greatly appreciated. We are so glad you had such a positive experience, and we hope you continue to stay with us!

5 out of 5 stars
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Posted On: 1/24/2017

Tennant Relations at its Finist!

Broadlands Apartments wasn't even on my radar when I started apartment hunting in Ashburn. A co-worker that used to live here mentioned some good things, I read some good reviews, so I figured I set up an appointment. Very glad I did. Keith Magno, my Community Captain, has been absolutely amazing from my initial phone call. Very knowledgeable, great personality, genuine, but most of all he loves what he does, and that makes a huge difference when choosing a place you will call home. Sure location is a big factor, rent, floor plan, but if an issue arises, you know it will be taken care of properly and promptly by people who care, and that gives you a great peace of mind. Keith was fantastic in every step of the way from helping to choose the best floor plan, explaining the leasing documents, and following up after I moved into the residence. I would also like to give a shout out to the other Broadlands Apartments Community Captains; Elly, Julie, and Andrew. I have interacted with all, whether over the phone or in person, and just like Keith, they've been awesome. The Maintenance guys are outstanding as well. I had an issue with the oven, put in a request online, I figured I'd get a response by the next day but I got a knock on my door a couple hours later from Maintenance, and the problem was fixed in five minutes. This place and team are phenomenal!
By: Yamah Tabibi     Verified Resident
Source: Property Site Read Property Manager's Response

Thank you for your feedback! It is always greatly appreciated. We are so glad you had such a positive experience, and we hope you continue to stay with us!

5 out of 5 stars
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Posted On: 1/11/2017

Resident at Broadlands

I recently moved into Broadlands with my girlfriend and believe me when I say we looked at many places in the Ashburn sterling area but NONE could compare to broadlands. If you have high expectations believe that broadlands will surpass your expectations and some. For price, location, staff and to maintenance moving here was the best decision of my life in terms of living. Johnny and Martin who are part of the maintenance team took care of a problem we had early on and the problem never happened again. They are highly professional and are willing to go above and beyond to ensure you are satisfied before they leave. I have nothing but positive things to say with Johnny and Martin and just living here as a whole. I will for sure recommend this place to all friends and relatives who are looking to move into the loudon county area.
By: Joseph Sulse     Verified Resident
Source: Property Site Read Property Manager's Response

Thank you for your feedback! It is always greatly appreciated. We are so glad you had such a positive experience, and we hope you continue to stay with us!

4.5 out of 5 stars
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Posted On: 12/20/2016

Can n ot be any happier

The staff are great, the location is Great, the Property does events to get residents involved which is great
By: Tito     Verified Resident
Source: Property Site Read Property Manager's Response

Thank you for your feedback! It is always greatly appreciated. We are so glad you had such a positive experience, and we hope you continue to stay with us!

4 out of 5 stars
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Posted On: 11/23/2016

Staff

The staff is great. I always feel very welcome everytime I come to the office. I know customer service can sometimes be a thankless job, so THANKS FOR ALL YOU DO. I for one appreciate it! Jean. 5-5
By: Jean Mills     Verified Resident
Source: Property Site Read Property Manager's Response

Thank you for your feedback! It is always greatly appreciated. We are so glad you had such a positive experience, and we hope you continue to stay with us!

4.5 out of 5 stars
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Posted On: 11/23/2016

HVAC

I submitted my work order and as usual the guys cam right over and took great care of me. I don't always take the time to thank you but I greatly appreciate the staff and all they do for me and my babies.
By: Jean Mills     Verified Resident
Source: Property Site Read Property Manager's Response

Thank you for your feedback! It is always greatly appreciated. We are so glad you had such a positive experience, and we hope you continue to stay with us!

5 out of 5 stars
Maintenance:
Posted On: 9/27/2016

Super-quick response

Thank you so much for such a quick response.
By: Karen Abbotts     Verified Resident
Source: Property Site Read Property Manager's Response

Thank you for your feedback! It is always greatly appreciated. We are so glad you had such a positive experience, and we hope you continue to stay with us!

5 out of 5 stars
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Posted On: 9/24/2016

Couldn't be happier

just a few days after I gave my notice to vacate, my temporary job contract was extended for 4 months. Although my apartment had already been leased based on my vacate date, Elly, Julie, and Keith were able to get me into another apartment without any problem. I felt like I was being taken care of by family. Elly and Keith went above and beyond with arrangements to.help move my furniture, again as ifI were family. I am so happy to be staying here for the next few months. Thank you so very much.
By: A Murphy     Verified Resident
Source: Property Site Read Property Manager's Response

Thank you for your feedback! It is always greatly appreciated. We are so glad you had such a positive experience, and we hope you continue to stay with us!

5 out of 5 stars
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Posted On: 9/3/2016

Recent maintenance request handled perfect

We had a recent maintenance request which took a bit of joint effort on the part of us, the tenants, and the great mainteance team here. We are pleased to say that they have resolved and repaired the piece of equipment needing a new part and all is quiet now in our apartment. We thank you all!
By: Doug and Karen Abbotts     Verified Resident
Source: Property Site Read Property Manager's Response

Thank you for your feedback! It is always greatly appreciated. We are so glad you had such a positive experience, and we hope you continue to stay with us!

5 out of 5 stars
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Posted On: 8/18/2016

What a team!! They really support us

We are very grateful to this entire team from management, to sales, to maintenance when difficult and unusual circumstances occur. They are All so kind and patient with us and good at resolving the inquiries! This team is all about taking care of us and we say a big Thank You!!!
By: Karen Abbotts     Verified Resident
Source: Property Site Read Property Manager's Response

Thank you for your feedback! It is always greatly appreciated. We are so glad you had such a positive experience, and we hope you continue to stay with us!

5 out of 5 stars
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Posted On: 6/27/2016

Maintenance Crew outstanding

We continue to thank everyone here for your continuing good service, outstanding care, availability and every staff member does their jobs with a smile and kind word. Thank you. We do recommend our community to everyone.
By: Karen Abbotts     Verified Resident
Source: Property Site Read Property Manager's Response

Thank you for your feedback! It is always greatly appreciated. We are so glad you had such a positive experience, and we hope you continue to stay with us!

4.5 out of 5 stars
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Posted On: 2/21/2016

Love Love Love!

I've only been here for two months, but I've loved everything so far! I would definitely recommend to a friend. The only downside is that guests cannot park anywhere and have to park near the clubhouse - otherwise everything is perfect! Maintenance is fast and very friendly. Apartments are clean. Staff is very helpful, etc.
By: Em     Verified Resident
Source: Property Site Read Property Manager's Response

Thank you for your feedback! It is always greatly appreciated. We are so glad you had such a positive experience, and we hope you continue to stay with us!

4.5 out of 5 stars
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Posted On: 2/3/2016

Love my Amenities!

Its my 3 Years as residence Love the amenities. Friendly staff!
By: Rica Marie     Verified Resident
Source: Property Site Read Property Manager's Response

Thank you for your feedback! It is always greatly appreciated. We are so glad you had such a positive experience, and we hope you continue to stay with us!

5 out of 5 stars
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Posted On: 1/4/2016

Very pleased here

I have lived in Broadlands Apartments for 2.5 years. This complex is extremely well managed and maintained. I have no negative comments. It's an excellent choice if you're looking for a rental.
By: Stewart Gill     Verified Resident
Source: Property Site Read Property Manager's Response

Thank you for your feedback! It is always greatly appreciated. We are so glad you had such a positive experience, and we hope you continue to stay with us!

5 out of 5 stars
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Posted On: 8/12/2015

Review

They have worked real hard to make our relationship good.
By: Toriano Parris     Verified Resident
Source: Property Site Read Property Manager's Response

Thank you for your feedback! It is always greatly appreciated. We are so glad you had such a positive experience, and we hope you continue to stay with us!

Overall Rating

5 out of 5 stars

Ratings By Category

Maintenance
5 out of 5 stars
Parking
4.5 out of 5 stars
Amenities
5 out of 5 stars
Staff
5 out of 5 stars
Value
4.5 out of 5 stars
Location
5 out of 5 stars
Noise
4.5 out of 5 stars